I just placed an order. When will it arrive?
It depends. Maybe in a few days, maybe not for a few weeks. Featured items are on sale for one week and get printed and shipped immediately after that. Once we ship your order, it should get to you in a few days (Europe) or a few weeks (everywhere else), depending on how far you live from Pittsburgh, Pennsylvania. There’s an estimated shipping date on each t-shirt’s page and we’ll send you an email when it ships. If you’re still not sure, just email us. We’re happy to clear things up.
Oh no, I messed up my shipping address and/or shirt size! Can I change it?
If this happens to you, just email us as soon as you can and we’ll take care of it. However, we reserve the right to publicly shame you. If your order has already been shipped, take heart. We’ll still try to make it right. We know how frustrating it can be to pay for something you never get.
Hypothetically speaking, I don’t live in the England or Europe Am I going to get killed on some kind of crazy import tax?
Probably. Consult your nearest governing authority. Or, better yet, maybe check out Borderlinx. They’ve been doing this longer than we have and specialize in calculating international shipping. You might be able to save a few bucks by going with them.
Here’s what we do know:
UK: Last we checked, the U.K. charged for anything over £15.
Canada: Flat $5 handling fee for USPS shipments.
Brazil: Anything over $50 (including delivery) gets hit with a tariff and customs which can double the cost. Do yourself a favor, order only one shirt (and maybe a few goodies) at a time. You’ll spend more on shipping but avoid the painful customs. (Thanks, Gus.)
The Netherlands: a friend told us that anything over €22 (price & shipping) gets hit with sales tax (typically around 20% of the price including shipping). Anything over €150 will need to pay both sales taxes and customs. (Thanks, Maarten.)
Australia: Nothing to pay for import goods valued at up to AUD1,000 (~USD850). (Thanks, Clem.)
Turkey: a friend told us there is a limit of €75 per shipment for customs. If the value of shipment exceeds that, you pay +20% of the total sum. (Thanks, Zeki.)
Sweden: Looks like the rules are as follows – 12% custom tax (of the total value of the order) + 25% sales tax of the custom tax value. Oof. (Thanks, Martin.)
Denmark: Any package from outside the European Union that costs less than 80 DKK for the items themselves will have no duties or taxes. Any package equal to or above 80 DKK, customs will add a fee of 128 DKK plus a sales tax of 25% on the entire amount. (Thanks, Jesper.)
Germany: Anything under 22€ (price + shipping) is free of customs duties and import taxes, packages between 22-150€ you’ll pay sales tax on price + shipping (19% as of August 2014), and over 150€ you’ll pay sales tax and customs. (Thanks, Thorben.)
If you know how these things work, email us and we’ll add more information here.
What’s your refund/exchange policy?
If there’s something wrong with your order (wrong size, wrong shirt, defective product, etc.), return it to us unworn and unwashed within 15 days of delivery and we’ll be happy to issue a refund. Our address:
Exchanges are a little more difficult since we print close to exact quantities of what we need. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do.
Tell me more about your t-shirts.
We print on the finest, softest, comfiest tees in all the land: American Apparel (specifically the 100% cotton tee, the 50/50 poly-cotton tee, and the tri-blend track tee). All shirts are tagless, with custom printed size tags.
I want a t-shirt, but I’m too cheap to buy one. How do I snag a free one?
Follow us on Instagram Facebook @moldedcandy, We’ve been known to give out free products from time to time, wink wink.
I’m new here. What is Molded Candy?
Molded candy is the coolest sweet shop that doesn’t actually sell any sweets or anything with sugar, the only sweet thing we sell are our products. Who’s responsible for this?
Molded Candy is made with sweet tender loving care in England and run by a Chris Nick Channon and Heather, Petal and Luna generally just bark a lot and sleep All day.